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Warranty Policy

Cocochairs warrants the products sold by Cocochairs shall be free from defects in material, workmanship and function under Normal Use on the warranty period outlined in Warranty Terms from the original date of purchase. "Normal Use" means in strict accordance with the installation, operation and maintenance manual.

 

If any of the warranted Products are found by Cocochairs to be defective in normal residential use, such products will be replaced, repaired or adjusted at the option of cocochairs at the cost of cocochairs, excluding the freight involved in the return and replacement. The parties hereto expressly agree that Original Purchaser's sole and exclusive remedy against Cocochairs shall be on the repair, replacement or refund of defective products as provided herein. This warranty does not cover labor or other costs or expenses to remove or install any defective, repaired or replaced product. In no event shall the liability of Cocochairs exceed the purchase price of the product.

 

This limited warranty DOES NOT cover any loss and/or damage due to:

 

  • Misuse or unusual use

  • Mishandling

  • Accident

  • Neglect

  • Acts of god. Relate to events outside human control, like flash floods, earthquakes, or other natural disasters.

  • Improper installation

  • Improper maintenance and care. Using abrasive cleaners such as powders, bleach, ammonia, alcohol, or chlorine, or steel wool, or wire brushes, as these will damage and wear down the finish. Significant product exposure to chemicals, harsh cleaners and harsh outdoor environment will void any and all warranties on finishes and material.

  • Modification (including but not limited to use of unauthorized parts or attachments), or adjustment or repair. This warranty only applies when all components have been provided by Cocochairs. Substituting another manufacturer's product and/or components will render the warranty completely void.

  • Normal wear and tear from daily use. For example, gloss reduction, scratching, staining and alkaline etching of finishes over time, due to use, cleaning practices or water or atmospheric conditions, are not manufacturing defects but are indicative of normal wear and tear.

 

This warranty extends to the original purchaser, and is not transferable whether to heirs, subsequent owners, or otherwise. No affirmation of Cocochairs, by words or action, other than as set forth herein shall constitute a warranty.

 

If you believe that you have a warranty claim, contact Cocochairs by sending an email to support@Cocochairs.com. Please be sure to provide all pertinent information regarding your claim, including a copy of your original order confirmation, confirm the item number & Qty of the defective item(s), a complete description of the problem, provide pictures or video evidence clearly showing the problem.

 

THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING THOSE OF MERCHANTABILITY, FITNESS on ANY PARTICULAR PURPOSE OR INFRINGEMENT. BUYER SHALL IN NO EVENT BE ENTITLED TO, AND Cocochairs SHALL NOT BE LIABLE on, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE, INCLUDING, BUT NOT LIMITED TO, TO LOSS OF PROFIT, PROMOTIONAL AND/OR MANUFACTURING EXPENSES, OVERHEAD, INJURY TO REPUTATION AND/OR LOSS OF CUSTOMERS.

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