Boho Style 2Piece Natural Rattan Hand Woven Round Coffee Table & Side Table Set

Cocochairs ships all around the globe, covering North and South America, Europe, Asia, Africa, Oceania, and so on. Along with the largest and most trusted global courier delivery services, such as UPS, FedEx, and USPS, we ensure that your package arrives at the destination safely.

Estimated Delivery Time

Except for a small number of products that are shipped by air by default, most products are shipped by sea by default. Please refer to the estimated delivery time on the product page.

Delivery Address	Small Item (by air)	Small Item (by sea)	Large Item (by sea)
United States	10 - 15 days	4 - 6 weeks	8 - 10 weeks
United Kingdom / Canada	10 - 15 days	5 - 7 weeks	10 - 12 weeks
Japan	10 - 15 days	4 - 6 weeks	8 - 10 weeks
Other	10 - 15 days	5 - 7 weeks	18 - 10 weeks

 

If you need Expedited Shipping Service, please contact support@cocochairs.com

If we are experiencing a high volume of orders, shipments may be delayed 1-2 weeks. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

In general, items sold at Cocochairs can be delivered in 90 days.

Taxes

In most countries, our customers do not need to pay import fees, duties, or VAT (Valued Additional Tax). However, in some European countries such as the UK, Germany, and Italy, our customers may need to pay duties or VAT according to the countries' levying rules.

Delivery Charge

Free shipping on all orders.

Shipment confirmation & Order tracking

Once an item has been shipped, you will receive a shipment notification email that includes the tracking number and the carrier. Just go to the carrier's website and use the tracking number to track your package.

Damages

Please contact both the carrier and our customer service to investigate, and save all packaging materials and damaged goods. If it is confirmed that the item is truly damaged, we will be responsible and provide you with a proper solution.

Change the delivery address

If the package hasn’t been shipped, please feel free to contact us with your new delivery address.
If the package is en route, we cannot change the shipment.

Covid-19 Information

The ongoing COVID-19 pandemic has strained supply chains around the world, decreasing the available capacity on shipping vessels, and prolonging processing time at receiver ports. As a result, our estimated delivery dates may be longer than usual.

Please feel free to contact our customer service for more details.

REQUIREMENTS

1. Once you want to return a product, please send us a return/exchange request to support@cocochairs.com including the following details:

2. To be eligible for a return, your item must be in its original condition – unwashed, unused, and undamaged. It also needs to be in the original packaging with all the original labels. If not, the buyer will be responsible for all incurred fees and no refund will be issued.

3. When you receive the package and it is obviously damaged, please refuse to sign for it or record the unpacking process with a video to prove that the goods have been damaged when received.

RETURN SHIPPING

Please use registered mail with the online delivery tracking number for returns. If the returned order could not be tracked during transit, a safe reception could not be guaranteed by us. We hope for your understanding of this.

In the following cases, you’ll be responsible for paying the shipping costs for returning your item. 

If you ordered a wrong product or an incorrect size, you need to pay for the shipping fee both ways (to and from our warehouse) if you want a replacement. If you choose to refund, we will refund the original product price.

If you no longer want the item, please contact us within 7 days of receiving the product for a return. 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If you are approved, the refund will be issued to the original payment method within 1 week.

All shipping costs of the original order are non-refundable.

Please contact us in the following way:
support@cocochairs.com